Privacy Policy for Lilahanne.net
We maintain an unwavering dedication to protecting and preserving all personal data provided by our website visitors and service users, implementing robust and comprehensive security measures throughout our services and operations.
This policy applies where we are acting as a data controller with respect to the personal data of our website visitors and service users; in other words, where we determine the purposes and means of the processing of that personal data. In this role, we are responsible for ensuring the proper handling, processing, and protection of all personal data submitted through our website.
We may process usage data (“usage data”), which comprehensively includes browser type, device information, IP address, page views, navigation patterns, timing of visits, and interaction metrics. This information is collected through automated logging systems, cookies, and analytics tools and may include time spent on specific design galleries, preferred color schemes, and interaction with interactive design elements. The source of this data is our analytics software and server logs. We process this information for several important purposes, including improving website performance, optimizing user experience, analyzing content effectiveness, and developing new features, which enables us to enhance site navigation, personalize content delivery, and refine our design offerings. The legal basis for this processing is our legitimate interests in monitoring and improving our website and services.
We may process account data (“account data”), which comprehensively includes name, email address, telephone number, billing address, and account preferences. This information is collected through registration forms, account creation processes, and direct user input and may include newsletter subscriptions, saved design preferences, and communication preferences. The source of this data is the user’s direct input. We process this information for account management, service delivery, communication purposes, and transaction processing, which enables us to provide personalized services, process orders, and maintain secure user accounts. The legal basis for this processing is the performance of a contract between you and us and/or taking steps, at your request, to enter into such a contract.
We may process profile data (“profile data”), which comprehensively includes biographical information, interests, design preferences, project details, and lifestyle preferences. This information is collected through profile customization, questionnaires, and interaction with our services and may include design style preferences, room dimensions, and project budgets. The source of this data is user submissions and interaction history. We process this information for providing personalized design recommendations, tailoring content, facilitating project planning, and enhancing user experience, which enables us to deliver relevant content, suggest appropriate design solutions, and improve service quality. The legal basis for this processing is our legitimate interests in providing personalized services and maintaining user engagement.
You have the right to access your personal data, which means you can obtain confirmation about whether we process your personal data and receive a copy of that data in a structured format. This includes the ability to view all personal information we hold about you, understand how we use your data, and verify the lawfulness of processing. To exercise this right, you can submit a written request through our dedicated data access portal or contact our privacy team directly at [email protected]. We will respond within 30 days and may require government-issued identification, proof of address, and account verification to verify your identity.
You have the right to rectification, which means you can request the correction of inaccurate personal data or complete any incomplete personal data we hold about you. This includes the ability to update contact information, correct profile details, and modify account preferences. To exercise this right, you can use our account settings panel or submit a correction request through our support system. We will respond within 15 days and may require current account credentials, specific details about the information to be corrected, and supporting documentation to verify your identity.
You have the right to erasure, also known as the right to be forgotten, which means you can request the deletion of your personal data when there is no compelling reason for its continued processing. This includes the ability to delete your account, remove specific information, and withdraw consent for data processing. To exercise this right, you can submit an erasure request through our privacy center or contact our data protection team. We will respond within 30 days and may require account password verification, written confirmation of erasure request, and identity verification documents to verify your identity.
You have the right to restrict processing, which means you can limit the way we use your personal data when you have legitimate grounds for doing so. This includes the ability to temporarily suspend data processing, limit processing to specific purposes, and contest the accuracy of data. To exercise this right, you can submit a processing restriction request through our privacy portal or contact our data protection officer. We will respond within 15 days and may require account verification, detailed explanation of restriction grounds, and proof of identity to verify your identity.
You have the right to data portability, which means you can receive your personal data in a structured, commonly used format and transmit it to another controller. This includes the ability to download your data, transfer information between services, and receive copies of your submissions. To exercise this right, you can use our data export tool or submit a portability request through our support system. We will respond within 30 days and may require two-factor authentication, account ownership verification, and valid identification to verify your identity.Data Processing and Security Measures
At Lilahanne.net, we carefully process various types of personal data to provide our interior design services and enhance your experience:
Service Data
We process service data which includes your preferences, design choices, room measurements, and project requirements. This processing involves digital analysis, storage, and categorization, enabling us to deliver personalized interior design recommendations. For example, in the context of Interior Design, this includes creating custom mood boards, space planning layouts, and material selection guides. The legal basis for this processing is contractual necessity and legitimate interests, specifically to provide professional design services and improve user experience.
Technical Data
We process technical data which includes device information, IP addresses, browser type, and website interaction patterns. This processing involves automated collection, analysis, and storage, enabling us to optimize website performance and user experience. For example, in the context of Interior Design, this includes optimizing image loading for design portfolios and ensuring smooth virtual consultations. The legal basis for this processing is legitimate interests, specifically to maintain website functionality and security.
Communication Data
We process communication data which includes emails, chat messages, consultation notes, and project feedback. This processing involves secure storage, analysis, and organization, enabling us to maintain effective client communication. For example, in the context of Interior Design, this includes design revision requests, project updates, and consultation scheduling. The legal basis for this processing is contractual necessity and legitimate interests, specifically to provide ongoing design support and service improvements.
Transaction Data
We process transaction data which includes payment information, purchase history, and service subscriptions. This processing involves secure payment processing, record-keeping, and analysis, enabling us to manage financial transactions and service delivery. For example, in the context of Interior Design, this includes design package purchases, consultation fees, and material orders. The legal basis for this processing is contractual necessity and legal obligations, specifically to fulfill service agreements and comply with financial regulations.
Preference Data
We process preference data which includes style preferences, color choices, and design inspirations. This processing involves analysis, categorization, and personalization, enabling us to provide tailored design recommendations. For example, in the context of Interior Design, this includes creating personalized design schemes and material selections. The legal basis for this processing is consent and legitimate interests, specifically to deliver customized design solutions.
Security Measures
To protect your data, we implement comprehensive security measures:
Our comprehensive encryption protocols ensure end-to-end protection of your data, incorporating industry-standard algorithms and regular security updates to maintain data integrity. This includes regular security assessments and penetration testing by qualified professionals.
We implement multi-layered security infrastructure, including advanced firewalls and intrusion detection systems that continuously monitor for and prevent unauthorized access attempts. This infrastructure undergoes regular updates and enhancements.
Access to personal data is strictly controlled through role-based permissions, multi-factor authentication, and detailed access logs. We maintain comprehensive audit trails of all data access and modifications.
Our continuous monitoring systems provide real-time threat detection and automated response protocols, ensuring immediate action against potential security threats.
We maintain comprehensive backup procedures with encrypted offsite storage and regular recovery testing, ensuring data availability and integrity.
All staff undergo regular security awareness training and must comply with detailed data protection protocols, including specific training for handling sensitive data.
International Transfers
We may transfer your personal data to countries outside your jurisdiction. These transfers are protected by appropriate safeguards, including Standard Contractual Clauses, Privacy Shield certification, and Binding Corporate Rules. Each international transfer is conducted under strict protocols that ensure:
– Adequate data protection standards
– Compliant processing procedures
– Enforceable data subject rights
– Effective legal remedies
International transfers are protected by GDPR standards, ISO 27001 certification, and local data protection laws, ensuring compliance with international privacy regulations. We implement additional measures including:
– Regular compliance audits
– Data protection impact assessments
– Documented transfer mechanisms
– Continuous monitoring procedures
Regarding international transfers, you maintain specific rights including:
– Right to information about transfers
– Right to object to transfers
– Right to withdraw consent
– Right to data protection guarantees
Data Retention
We maintain specific retention periods for different data categories:
Account Information: Retained for the duration of active account plus 2 years for business continuity and legal compliance
Usage Data: Retained for 12 months to analyze usage patterns and improve services
Transaction Records: Retained for 7 years to comply with financial regulations
Communication History: Retained for 3 years after last interaction for service continuity
Technical Logs: Retained for 6 months for security and performance analysis
These retention periods are determined by:
– Legal requirements
– Business purposes
– Technical necessities
– User preferences
Special circumstances affecting retention:
– Legal obligations
– Dispute resolution
– Security investigationsCookie Policy for Lilahanne.net
Essential cookies are fundamental to website functionality. These cookies manage user sessions, maintain security protocols, and ensure basic site operations. We use them specifically for user authentication during portfolio browsing, securing contact form submissions, maintaining shopping cart contents for design services, session management during virtual consultations, and ensuring technical stability across our design galleries and interactive features.
Functional cookies enhance your experience by remembering your preferences. They enable seamless browsing by storing your preferred language settings, displaying region-specific design inspiration and pricing, customizing your dashboard interface, optimizing design tool features, and maintaining personalized settings for project boards and saved inspiration galleries.
Analytics cookies help us understand user behavior to improve our services. They collect information about how you interact with our design portfolios, your navigation patterns through different room styles and collections, feature usage of our design tools, session duration on inspiration boards, and preferences for different interior styles and color schemes.
Performance cookies assess and improve website operation by monitoring load times of high-resolution design images, identifying technical issues in interactive design tools, optimizing content delivery of virtual room tours, analyzing user experience with our 3D visualization features, and tracking system performance during design consultation bookings.
Cookie Management
You can control cookie preferences through your browser settings, our cookie consent banner, privacy preference center, and your account settings. We respect your right to modify these settings at any time.
Privacy Compliance
For EU residents, we ensure explicit consent mechanisms before processing personal data, implement data minimization practices in our design consultations, limit data usage to specified purposes, maintain strict storage limitations for project information, and provide full transparency in our processing activities.
California residents have additional rights including knowing what personal information we collect through our design services, requesting deletion of their project data, opting out of data sales, receiving equal service regardless of privacy choices, and accessing information collected through their interactions with our platform.
Regarding users under 13, we implement strict age verification requirements, require parental consent for any design service engagement, limit data collection to essential information only, maintain special protection measures for young users’ data, and provide parental access rights to all collected information.
Policy Updates
Our privacy policy undergoes regular review procedures to maintain compliance and relevance. Users receive notifications of significant changes, consent renewal requests when required, clear documentation of updates, and assurance of continuous compliance monitoring with privacy regulations.
Contact Information
For privacy-related inquiries:
Primary Contact: [email protected]
Response Time: Within 48 hours
Verification Required: For data-related requests
Available Support: Privacy concerns, data requests, rights exercise
This policy was created specifically for lilahanne.net and covers all associated services within the Interior Design industry.